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Calculate your Net Promoter Score (NPS) instantly. Enter your survey responses below to get your score.

NPS Calculator

Use this free NPS Score Calculator to analyze your Net Promoter Score® (NPS®) data. Simply enter the number of promoters, passives and detractors and the calculator will do the rest.

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Promoters

NPS Distribution

Current Survey Results

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Showing NPS distribution for this survey

What is NPS?

Net Promoter Score (NPS) is a widely adopted customer satisfaction and loyalty metric used by businesses, especially in the SaaS industry to measure how likely users are to recommend their product or service.

Based on responses to "How likely are you to recommend us?", customers are categorized as:

  • Promoters (9-10): Loyal enthusiasts likely to refer others
  • Passives (7-8): Satisfied but less likely to promote
  • Detractors (0-6): Unhappy customers who could damage your brand

Tips for Improving Your NPS

  • Follow up with detractors to understand their concerns and address issues
  • Ask promoters for testimonials and referrals to leverage their enthusiasm
  • Focus on converting passives by identifying what would make them promoters
  • Track NPS trends over time rather than focusing on single scores
  • Segment NPS by customer type, product, or touchpoint for deeper insights

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Frequently Asked Questions

Common questions about Net Promoter Score and this calculator.

Have more questions?

Yes, especially in competitive markets like SaaS. It means you have more promoters than detractors, but still room to improve.

Absolutely. Scores in the 70s are rare and reflect a highly loyal customer base. These companies often see strong referral growth and low churn.

Yes, both scores are well above industry averages and signal excellent user satisfaction and retention potential.

Any score below 0 indicates more detractors than promoters. It's a sign that customers are dissatisfied or disengaged and that immediate product or service improvements are needed.

Apple consistently ranks in the high 60s to low 70s, which reflects its strong customer advocacy and brand loyalty.

It means 75% more customers are promoters than detractors - a world-class score indicating users love your product and are actively recommending it.

Updated July 2026

Surveys

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